Career
Senior Technical Support Engineer with a passion for building tools, solving complex problems, and making support effortless.
About Me
I've learned that great support goes far beyond resolving a ticket. It's about understanding people, refining processes, and building systems that make problem-solving effortless for everyone involved.
As a Senior Technical Support Engineer at CrowdStrike, I take pride in delivering thoughtful, thorough support for complex technical issues. I believe every interaction is an opportunity to build trust, reduce friction, and make a lasting impact on the customer experience.
That same experience on the front lines drives my passion for creating internal tools and processes that help support engineers do their best work. I love identifying pain points, designing smarter workflows, and building solutions that save time, simplify troubleshooting, and empower teams to solve problems faster.
Experience
Sr. Technical Support Engineer
CrowdStrike
Jul 2022 - Present • Remote, USA
Delivering exceptional support for complex technical issues while building internal tools and workflows that empower support teams.
- •Resolving complex technical challenges with thoroughness and precision
- •Building internal tools that streamline support workflows
- •Mentoring team members and sharing technical expertise
Supportability Engineer 3
Twilio
May 2021 - Jul 2022 • Remote
Acted as a bridge between Customer Support and Product/Engineering teams, ensuring support readiness for new releases.
- •Prepared support team for new product releases
- •Addressed skill and knowledge gaps across teams
- •Provided second-tier support for complex customer issues
Technical Account Manager
Twilio
Aug 2019 - Aug 2022 • Dallas, Texas
Managed technical relationships with key accounts while maintaining deep technical expertise.
Strategic Support Engineer
SendGrid
Oct 2017 - Aug 2019 • Denver, Colorado
Supported the Support organization with product development guidance and maintained expertise at the highest escalation level.
- •Deep technical knowledge at highest escalation level
- •Cross-functional collaboration with Engineering and Product teams
- •Developed custom code solutions using APIs
Expert/Enterprise Sr Support Engineer
SendGrid
May 2015 - Oct 2017 • Denver, Colorado
Supported 40+ Enterprise accounts with expert technical expertise and custom solutions.
Support Team Lead
SendGrid
May 2014 - May 2015 • Denver, Colorado
Led support team while providing coaching and aligning team strategies with company goals.
Personal Projects
Bankroll Manager
Wager management application for sports betting with tracking and analytics
Budget Assistant
Smart paycheck management tool with automated categorization
Impulse Control
iOS app helping users make mindful purchasing decisions
Media Server Automation
Automated workflow management for personal media server
Education
Texas A&M University-Commerce
Bachelor's Degree
Computer and Information Systems - Networking
2008 - 2011